FAQS
MAISON LECOPAIN
Lecopain is a French brand, specifically from Lyon.
Lecopain is a project created by Paula.
An animal lover, she started to develop her first ideas for Lecopain at the age of 29, at the end of 2021.
Paula has worked in different countries as product manager and commercial director in the Retail world.
If you want to know the whole story click here
Maison Lecopain is a house that brings together the best young talents with recognized expertise in each area of work.
Our chief designer is Armenian, our community manager is French, our graphic designers are Spanish… in this multicultural environment Lecopain is born and develops.
MANUFACTURING
All of our walking shoes are manufactured in a family atelier located in Occitania, France, certified “Entreprise du patrimoine vivant français”.
It is a certificate endorsed by the National Institute of Art, conferred by the French state to those French craftsmen with a “savoir faire” and a historical trajectory of exception.
It guarantees the exigency of the product, the continuous training of the craftsmen and a technological development within the atelier.
Lecopain’s leather goods are made by master craftsmen in the world of leather goods.
Our walking articles are handmade, handcrafted by artisans who are passionate about what they do.
OUR PARTS
Our leather is 100% made with renewable energies.
Composed of 32% apples, 34% organic cotton and 34% recycled PU.
The apples we use come from Italy, from agricultural surpluses.
316L stainless steel, one of the highest quality, used for surgical use and high jewelry.
If you want to know more details about this metal and its ecological impact, we invite you to read the following section.
The manufacturing is handcrafted in France.
The leather comes from Italy.
The piping comes from Spain and our textile line is manufactured in Portugal.
Yes, all the paper and cardboard we use for shipping is recycled.
We also use dust covers to protect the Lecopain pieces, these are made with organic cotton that respects the earth and the farmers.
Learn more about the ecology of organic cotton in this link.
To clean the Lecopain walking articles, simply wipe the leather with a damp cloth and water; stains and dust are easily removed without the need to rub.
In order to keep the article intact, it is important not to handle it with chemical cleaning or other residues, which could damage it.
Simply measure around your dog’s neck with a flexible tape measure or a piece of string.
Make sure that the tape is snug but not tight, and that you can pass a finger between the tape and the dog’s neck for a proper fit.
In the product section, collars, we indicate the measurements of each size.
However, if you have any doubt about a size you can write us directly on our Instagram Lecopain.
ECOLOGY
Maison Lecopain is strongly committed to social justice and the environment.
To learn more about what we do to make our products sustainable and pro-planet, we invite you to visit our section on ecology.
MY ORDERS AND SHIPMENTS
Yes for regular shipments* to Europe for purchases over 45 EUR.
*Regular shipments will be received within 4-6 days of purchase.
Once we have received confirmation of your order, it will not be possible to cancel or modify it.
However, should you realize that you made a mistake when placing your order, please contact us as soon as possible at contact@lecopainfrance.com.
We will do our best to help you.
Very easy!
To learn more about our Shipping and Returns Policy click on the following link
Depending on the type of shipment selected, it may take 2-6 days.
We have fast shipments of delivery in 24-48h, these will be, in any case, at the customer’s expense.
Send us an email to contact@lecopainfrance.com so we can provide you with a solution as soon as possible.
Returns may take up to 15 days from receipt of the order by Lecopain.
Lecopain operates within the European Union, so if your country is within the EU we can deliver your order.
For shipments outside the EU please contact contact@lecopainfrance.com.
PAYMENT METHODS
You can pay for your purchase with American Express©, Visa©, Eurocard©, Mastercard©.
Also with Apple Pay©, PayPal.
It is possible to pay in installments, to be selected during the billing process.